FAQ

Can I pay by credit card?
We apology, for now we only accept via transfer BCA and Paypal. If you other payment transfer method (other banks)  just let us now by contacting us bluzastore@gmail.com

How soon can I get my order?
After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours.

Note that process is only checking the payment, preparing and delivering the goods to the shipping company. After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries.

In short, from confirmation time the order will arrive earliest in 3 days.

Can I track my order?
Yes you can, kindly click "Track Order" in the bottom of the page.
 
If you still want to know the current status, kindly email bluzastore@gmail.com so we can check it to the shipping company.

Can I get my order earlier?
If you want to get it earlier (earliest within 2 days after you confirm the payment) please inform us at bluzastore@gmail.com

I haven't got my order, it has been late for couple days. Where is my order?
Kindly email us to bluzastore@gmail.com or SMS/text us to +628113544822

Is my personal information kept private?
Bluza guarantees to keep all of the informations you've provided private and safe. We will not disclose it to other parties.

I have received my package. Unfortunately, there is some defect in the product. What should I do?
We deeply apologize for our error. Kindly send an e-mail to bluzastore@gmail.com within 1 day after you received the package.